Complaints
Our products are custom-made according to each customer’s specifications and are subjected to careful final inspection. However, it can occasionally happen that a defect occurs.
How to file a complaint:
- Check the goods immediately upon delivery. If you discover a defect, inform us as soon as possible—ideally by email at info@accublind.cz.
- Include your order number, a description of the issue, and photos of the defective product.
- We will contact you within a few working days with a proposed solution.
Important information:
- Consumers have a standard period of 24 months from receipt of goods to file a complaint.
- Business customers are required to report defects no later than 3 days after delivery.
- Complaints will not be accepted in cases of damage caused by improper installation, use contrary to the instructions, or mechanical damage.
- Minor deviations in dimensions, shades, or appearance that do not affect the functionality of the product are not grounds for complaint.
Complaints are usually processed within 30 days.
Note: According to § 1837 of the Civil Code, custom-made goods cannot be returned.
Complaint forms for download
More detailed conditions for complaints and withdrawal from the contract can be found in our General Terms and Conditions.