Complaints & Returns
Our products are made to order according to each customer’s specifications and undergo thorough quality control.
However, in rare cases, a defect may occur.
How to proceed with a complaint:
- Please inspect the product immediately upon delivery. If you identify any defect, inform us as soon as possible – ideally by email at info@accublind.cz
- Include your order number, a description of the issue, and photos of the defective product.
- We will contact you within a few working days with a proposed solution.
Important information:
- Consumers are entitled to a standard 24-month warranty period from the date of delivery.
- Business customers are required to report any defects within 3 days of delivery.
- Complaints will not be accepted in cases of damage caused by improper installation, use contrary to the instructions, or mechanical damage.
- Minor variations in dimensions, color shade, or appearance that do not affect the product’s functionality are not considered valid reasons for a complaint.
Complaints are typically processed within 30 days.
Notice: According to Section 1837 of the Czech Civil Code, custom-made products cannot be returned.
Complaint forms for download
For more detailed information on complaints and withdrawal from the contract, please refer to our Terms and Conditions.
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